In PowerBee, we envision to create products that empower organisations to build and maintain strong customer relationships easily; while they can focus on generating sales, improve customer service, and increase profitability for the business.
- Inability to understand clients
- Poor trail on service history
- Delayed contract renewals
- Inability to retain existing customers
- No competitive edge over competitors
- Rising servicing cost
- Inefficient service records
- Poor contract profitability/margin
- No visibility on customer profile
- Processes
- Slow approval process
- Too late for service recovery
- AI-Enabled customer request for service
- Processing orders through online store
- Project Fulfilment Module
- Project Accounting Module
- Customizable order fulfilment workflow
- Cloud Facility and Portal
- AI-Enabled Report Generation and delivery
The solution will streamline the operation to help carry field activities in an orderly and planned manner. It is a flexible medium that can adapt to changes throughout the day. This helps in reducing the cost of wasted time and inefficient activities incurred due to the frustration and confusion on a busy day.
With digital forms and processes, the hassle of filling forms, data, and updating is taken care of. Employees and technicians are free to perform their jobs / tasks better by spending time on their actual job profile. Improved time utilization frees the crew to perform more jobs in a day optimally, thus directly increasing productivity.
The solution not only saves money but also helps in earning more money. Digitizing the entire paperwork and aligning the forms in a single network helps in saving time and increases / optimized the number of jobs the team can perform. This means that the company can pick more work, perform more jobs, and improve profits in each day.
Each technician will have a connected app on their smart devices, enabling them to access important information anytime, anywhere. Technicians can update the job status, reference customer history without the need for unnecessary hardcopy files or visit the office. It provides them the freedom and stays on the field to perform their jobs quickly and optimally.
The solution can handle complex data and growing customer needs smartly on a daily basis. This frees up the business owners to think of scaling up their business and even plan it well. With properly tracked and modelled workflows, It can adapt to the growing needs of the company.
- Easy access customer’s past communication, history and contract information
- Agents are able to access customer information with their smart devices
- Information centralization to prevent duplicated records with different information
- Tracking of contract expiry so you will never miss or delay another renewal
- Aligned workflow and processes to ensure best practices
- Acts as a key knowledge base for individuals across departments and roles
- Display of real-time information so management can make timely business decisions
- Secured hassle-free environment enabled by Cloud technology
- Reduce cost by helping technicians make better assessments and decisions
- Improve cashflow by billing service calls immediately with the help of digital documents
- Increase customer satisfaction
- Gain competitive edge by having a digitalised workflow that will increase customer assurance
- Enhanced productivity with the help of proper scheduling and executing of tasks
- Refined branding by becoming a technology-enabled company
- Adopt best corporate practice with tracked and modelled workflows